After placing an order and receiving my confirmation email, I received this wonderful email;
As a first time user, if the coffee is as good as the initial service than I will be delighted. I have not experienced this level of service before. Looking forward to testing the coffee.
And then two days later, this put a smile on my face;
Order received less than 2 days after ordering. First coffee this morning - Espresso Master - sensational. Well done on having such a good business model, service ethic & terrific product.
When you receive great customer service, how do you let your provider know?