Good old fashioned customer service for Australian Coffee Bean customers
A two part email from a customer expressing appreciation for good old fashioned customer service - it’s a model that I feel passionate about...
After placing an order and receiving my confirmation email, I received this wonderful email;
“James,
As a first time user, if the coffee is as good as the initial service than I will be delighted. I have not experienced this level of service before. Looking forward to testing the coffee.
Regards, Brien”
And then two days later, this put a smile on my face;
“Hi again,
Order received less than 2 days after ordering. First coffee this morning - Espresso Master - sensational. Well done on having such a good business model, service ethic & terrific product.
Regards, Brien”
When you receive great customer service, how do you let your provider know?
After placing an order and receiving my confirmation email, I received this wonderful email;
“James,
As a first time user, if the coffee is as good as the initial service than I will be delighted. I have not experienced this level of service before. Looking forward to testing the coffee.
Regards, Brien”
And then two days later, this put a smile on my face;
“Hi again,
Order received less than 2 days after ordering. First coffee this morning - Espresso Master - sensational. Well done on having such a good business model, service ethic & terrific product.
Regards, Brien”
When you receive great customer service, how do you let your provider know?
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