Frequently Asked Questions
Find the answers to anything related to your order or Bay Beans coffee.
Free shipping and delivery policy
Bay Beans does not charge an extra fee for delivery. Delivery of your fresh roasted coffee beans is free anywhere in Australia. We believe that its coffee you want to buy, not delivery fees, packing or handling charges, marketing levy or another nonsense. We deliver to everywhere including post office boxes, residential or business addresses and parcel lockers.
Once your coffee is roasted, your coffee will be packaged up and sealed, then lodged with our delivery agent by 4pm. Deliveries are made via courier or Australia Post with proof of delivery and tracking number for all orders.
Once your coffee is roasted, your coffee will be packaged up and sealed, then lodged with our delivery agent by 4pm. Deliveries are made via courier or Australia Post with proof of delivery and tracking number for all orders.
What if I am unable to sign for my delivery?It is usually best to have your delivery made to your business hours address, or if you know you will not be home to sign for your delivery, you can take the option of having your parcel left at your front door without a signature - just leave a note at checkout.
How long does delivery usually take?Delivery to various locations of Australia are generally quoted as;
Sydney, Brisbane, Canberra, Melbourne Metro: 1-2 Days Adelaide Metro, Hobart Metro, Country and Regional NSW, VIC, ACT, QLD: 2-3 Days Perth, Darwin, Far North QLD, Country and Regional SA, WA, NT, TAS 3-5 Days You can contact me directly any time 24/7 for information on your order, advice, tips, questions or feedback. My direct line is 0428-555-535 or email james@baybeans.com.au Refund policy
If you are not completely satisfied with your fresh roasted coffee beans, you can return your coffee order to us for a full replacement.
How can I contact someone?Thats an easy one - Get in touch with James, anytime - he is very quick to respond.
Offline phone/email ordersIf you prefer to order coffee beans manually rather than buy your coffee beans online, you can request a callback or contact us here. Let us know what you would like, we will take your order, arrange payment and confirm your delivery details. Bay Beans will send you an invoice, where you can pay by direct deposit, send a check or pay by credit card.
I'd like to learn more about coffeeThere is an entire webpage dedicated to hints and tips on how to make a better coffee. Take a look at the Educate page for free advice.
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