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Great service is left on the shoulders of the little guy

29/11/2010

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I have noticed a trend lately; people are getting used to poor, or no service. If you think about it, slowly but surely, we are being trained to accept poor or no service from companies. 

Gone are the days of toll booths along the motorway, where we pay our toll, and say a friendly g'day to the toll operator. That has been replaced by a 'beep' at 80 kph. 

Soon to be gone are they days where we seek out the fastest and most efficient cashier at the grocery store, an opportunity for a quick chat and some human interaction - slowly being replaced with self-checkout registers. Scan you groceries, insert your card, and be on your way - no need to talk with anyone. 

These things are all done in the spirit of efficiency and lower overheads, but are these efficiencies benefiting the consumer, or the business? 

I have developed a desire to deal with small business where ever I can. I am guaranteed to be able to speak with a person in authority, if I need to. I am also guaranteed that my business is appreciated and my feedback is heard. 


Who is Eastwood Hi-Fi? oh just some smallish business based out of Dural in Sydney's north west that I have known since 2000, but has been in business for much longer. Their competitors are by comparison, very large businesses, but they make a great business out of the personal interaction they have with their customers, and the quality service that you can expect from dealing with the smaller guys. I contacted Steve recently, as I seem to do every couple of years to ask for some advice - it didn't so much matter if he could sell me something, more that he could assist me in making the right choice. When the time comes to spend money, I know where I am going.


I have modeled my own service standards from businesses like Steve's and will continue to do so. Because while I enjoy efficiencies, I demand service when I need it, and so should Bay Beans customers. I am proud of my service.  
Please leave a comment and let me know about your good or bad customer service experience. 
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Decaf, Fair Trade and Rainforest Alliance coffees.

18/11/2010

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Decaf, Fair Trade and Rainforest Alliance coffees.


We are proud to announce the introduction of our delicious Fair Trade coffee. A sweet, smooth, full bodied, medium to strong blend. A beautiful combination of Brazil, Nicuraguan and Indonesian Fair Trade certified beans. This coffee costs a little more, but the benefits are many. FairTrade is about better prices, decent working conditions, local sustainability, and fair terms of trade for farmers and workers in the developing world. Bay Beans Fair Trade is roasted fresh the day you place your order. Packed in zip-lock, one-way valve, foil lined bags for ultimate freshness. 

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Variety Coffee Packs. 

A great Christmas gift.Our popular coffee variety packs have now been added back to the store atwww.baybeans.com.au, and what a perfect gift idea. Each pack contains Bay Beans coffees; Mocha Prince, Espresso Master, Decaf and Premium Reserve. Get yours today and share it with your friends or family, or just keep it for yourself. Available as 4x250g packs or 4x500g packs for the serious coffee lover! Grinding is always free if you need it. 

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Nelson Bay Tastes at the Bay.

November 6th and 7th was Nelson Bay's "Tastes at the Bay" festival. the spectacular waterfront of d’Albora Marinas on the Nelson Bay foreshore played host to local fine food, restaurants and wineries from the Hunter Valley and Port Stephens. Now in its 10th year, I thought it would be nice to see the viewpoint of a visitor, that happened by the festival by chance, and was in for a nice surprise. Will you be at Tastes at the Bay in 2011? Bay Beans will! 

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The ultimate gift, or ultimate indulgence?.

12 months of fresh roasted coffee beans delivered to your door. Each month, you will receive a 500g or 1kg bag of coffee. Your subscription includes our premium products too, like Fair Trade and Decaf as well as Mocha Prince and Espresso Master. Its just like a magazine subscription and you save money, with free delivery and free upgrades to premium bags of coffee beans. Payments are made each month, and you can cancel at any time, without any extra cost. Why not choose the convenience and reliability of our subscription service?



Have a great weekend,

James
Bay Beans Coffee. 


James guarantees you will absolutely love the quality and freshness of Bay Beans award winningcoffee beans for your coffee machine, plunger or filter. Enjoy Bay Beans freshly roasted Award Winning coffee beans delivered FREE to your home or office, anywhere in Australia, direct from Nelson Bay.

"Excellent value, best prices and delivered for free!"  |  "I am really impressed with the fabulous service"  |  Bay Beans coffee smells delicious!"   |  "Service is fantastic, fast delivery!".  read more>>
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Nelson Bay Tastes At The Bay Food | Wine | Jazz festival

8/11/2010

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November 6th and 7th was Nelson Bay's "Tastes at the Bay" festival. the spectacular waterfront of d’Albora Marinas on the Nelson Bay foreshore played host to local fine food, restaurants and wineries from the Hunter Valley and Port Stephens. Now in its 10th year, I thought it would be nice to see the viewpoint of a visitor, that happened by the festival by chance, and was in for a nice surprise. Will you be at Tastes at the Bay in 2011? Bay Beans will! 

food | wine | jazz festival
nelson bay foreshore · nelson bay
Satisfy Your Senses at this year’s Tastes at the Bay 

A visitor’s impression of Tastes at the Bay

 
The weekend of 6 & 7 November was a surprise getaway to Port Stephens, more specifically Nelson Bay.  We’ve been here on a few occasions and returned because there we always enjoyed our time and variety of things to do.
 
Saturday morning arrived with little let up from the rain of the last few days but we were here to enjoy ourselves and decided to kick the day off with breakfast at one of the restaurants at the Marina.  We were surprised (and soaked) as we walked along the Dutchman’s (Duchies) Beach walk to find the whole area had been set up for some sort of festival and getting closer we were handed a leaflet declaring that it was 'Tastes of the Bay' a food and wine festival, which seemed perfect timing for our getaway, as these are two of my favourite things to enjoy with friends. 
 
We arrived at around 9 am and stayed until after 2 pm, unplanned because the time just flew, helped along by live music, great atmosphere and delicious food and wine.  The weather even played along and breakfast became lunch and then after a quite a few tastes of some excellent wines and listening to some great live jazz, we declared time to head back for a nap and relax in the peace & quiet, which is another of the joys of coming up here.
 
Found this one by accident but will make sure I visit again to enjoy this festival and I’d happily recommending it as a great way to spend a day.

http://www.tastesatthebay.com.au/


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Variety coffee packs added to the online store

8/11/2010

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popular coffee b variety packs have now been added back to the store at www.baybeans.com.au, and what a perfect gift idea. Each pack contains Bay Beans coffees; Mocha Prince, Espresso Master, Decaf and Premium Reserve. Get yours today and share it with your friends or family, or just keep it for yourself. Available as 4x250g packs or 4x500g packs for the serious coffee lover! Grinding is always free if you need it. 
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